Below are a few of the most frequently asked questions about claiming, winning and receiving prizes from our games that award prizes. If you don't see your question/answer listed here, click on the "Help" link at the top of the page for more information.

What happens when I win a prize?

Once you've won a prize, you'll need to complete a couple of steps before you get your prize, depending on what kind of prize you have won:

  1. If you win a Drawing, you will receive notification via e-mail. It is important to keep your e-mail address up to date so we can notify you of any winnings.
  2. If you win a Jackpot, you will be immediately presented with a prize claim form to fill out.
  3. If you do not receive the Prize Claim e-mail or the Prize Claim Form, you may go to the form directly on the website by clicking on the Prizes tab/button on the top of the page. Then click on the link that says "Recent Winners."
  4. Once you are on the Recent Winners page, you will see any prizes you have won in the "Prizes I've Won" section at the top of that page. Any prizes that are waiting to be claimed will have a link for you to click on and claim them. Click the link and follow the information from there.
  5. If you have any questions please click on the Help link above for further assistance.
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Where can I go to see what prize(s) I've won?

To check what prize(s) you've won, simply click the Prizes button at the top of the page. Then click on the "Recent Winners" tab/link. There, you'll be able to see what prizes you have won.

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How long does it take for me to get my prize?

We try to send out prizes within 60 days after you have claimed your prize, although results may vary.

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Do you have to be a Club Pogo member to win a prize?

No. Free Pogo members and Club Pogo members can win prizes. Refer to the Alternative Means of Entry for non-Club Pogo Members in the Official Rules

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I have been playing for years. Why have I never won anything other than wallpapers?

If you check the Recent Winners page you can see that Pogo gives away hundreds of prizes but we have millions of members trying to win, so you just have to be lucky.

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How does the Jackpot Spin work?

Simply put, every time you have earned a spin, a player can win Tokens, Gems, Merchandise, or Cash.

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How are Drawing winners picked?

Every entry into a drawing is given a number by the system. Once the drawing is held, the system picks a winning ticket number at random. Then, the screen name that owns that ticket is notified.

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Are the winners real?

This is probably one of the most common questions we get. We would just like to let you know that YES, the winners are real. They are not EA Employees or bots or just fake names. We have added the Winners Circle interviews to help give members an idea of who some of our past winners have been.

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Can players in Canada receive prizes?

Yes, residents of Canada, except Quebec, are eligible to receive prizes on Pogo

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Official Rules

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